Terms & Conditions

These Terms & Conditions govern your use of elordeparfum.com and your purchase of EL’OR DE PARFUM products.

By using our website or placing an order, you agree to these Terms & Conditions.

1. About EL’OR DE PARFUM

EL’OR DE PARFUM is an international fragrance brand offering premium perfumes and fragrance products through its online platform.

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Attempt to gain unauthorised access to the website
  • Interfere with website functionality
  • Use the website for fraudulent purposes
  • Copy or reproduce our website content without permission
  • Use our brand, imagery, trademarks, or content commercially without written permission

3. Product Information

We make reasonable efforts to ensure that product descriptions, fragrance notes, images, prices, and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your device.
  • Fragrance experiences may vary between individuals.
  • Product imagery may contain artistic presentation elements.
  • We reserve the right to correct genuine errors in product information.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we will contact you regarding the available options, which may include cancellation and refund where applicable.

5. Prices

All product prices are displayed on the website in [PKR/GBP – specify] unless otherwise stated.

Prices may be changed at any time without prior notice. The price applicable to an order is the price displayed at the time the order is placed.

Any applicable delivery charges, taxes, duties, or other charges will be communicated during the checkout process where applicable.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to cancel or decline an order where:

  • The product is unavailable
  • Pricing or product information contains a genuine error
  • Payment cannot be verified
  • Fraudulent or suspicious activity is detected
  • Delivery cannot reasonably be completed

If we cancel an order after payment has been received, the applicable amount will be refunded.

7. Payment

Payments may be processed through third-party payment providers.

You agree to provide accurate payment and billing information.

EL’OR does not intentionally retain complete payment card details where payment processing is handled by third-party payment providers.

8. Delivery

Orders will be delivered to the address provided at checkout.

Delivery times are estimates and may vary due to:

  • Courier delays
  • Weather
  • Public holidays
  • Operational issues
  • Incorrect or incomplete delivery information
  • Circumstances beyond our reasonable control

Customers are responsible for providing accurate delivery information.

9. Returns & Exchanges

Our return and exchange policy applies to eligible products purchased through our website.

For hygiene and safety reasons, opened, used, sprayed, or unsealed perfume products may not be eligible for return or exchange, except where the product is defective, damaged, incorrect, or otherwise covered by applicable consumer law.

Any return must meet the conditions specified in our Return & Refund Policy.

Where UK consumer law applies to an online sale, statutory cancellation rights may apply to eligible goods, subject to applicable exceptions. Online sellers are generally required to provide information about cancellation rights and applicable exceptions. GOV.UK

Nothing in these Terms & Conditions is intended to remove or restrict mandatory consumer rights.

10. Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • The wrong product
  • A missing product

you should contact us as soon as possible at our support email/WhatsApp number with your order number and relevant photographs or evidence.

We will assess the issue and provide an appropriate resolution in accordance with our policies and applicable law.

11. Fragrance & Product Safety

Perfumes are intended for external use only.

Customers should:

  • Avoid contact with eyes
  • Keep perfume away from heat and open flames
  • Avoid spraying on irritated or damaged skin
  • Keep products away from children
  • Discontinue use if irritation occurs
  • Follow the safety information provided on the product packaging

Customers should review the product packaging before use.

12. Intellectual Property

All content on this website, including:

  • Logos
  • Brand names
  • Product names
  • Photography
  • Videos
  • Graphics
  • Product descriptions
  • Written content
  • Website design
  • Trademarks

is owned by or licensed to EL’OR DE PARFUM and is protected by applicable intellectual property laws.

No content may be reproduced, modified, distributed, or commercially exploited without prior written permission.

13. Promotions & Discount Codes

Promotional codes:

  • May have specific expiry dates
  • May apply only to selected products
  • May have minimum purchase requirements
  • Cannot be exchanged for cash
  • May not be combined with other offers unless explicitly stated

EL’OR reserves the right to withdraw or amend promotional offers where permitted by law.

14. Third-Party Services

Our website may use third-party services including payment gateways, courier companies, analytics providers, advertising platforms, and other technology providers.

Your use of such services may also be subject to their respective terms and policies.

15. Limitation of Liability

To the maximum extent permitted by applicable law, EL’OR will not be responsible for indirect or consequential losses arising from the use of the website or products.

Nothing in these Terms limits liability where doing so would be unlawful, including liability that cannot legally be excluded or restricted.

16. Website Availability

We aim to keep the website available and functional but do not guarantee uninterrupted access.

We may temporarily suspend, modify, or restrict website functionality for:

  • Maintenance
  • Security
  • Updates
  • Technical issues
  • Operational requirements

17. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and process personal information.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated Terms will be published on this page with the revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms will be governed by the laws applicable to the relevant EL’OR contracting entity and the transaction concerned.

Where mandatory consumer protection laws apply to you, those rights will continue to apply regardless of any conflicting provision in these Terms.