PRIVACY POLICY

 

EL’OR DE PARFUM (“EL’OR”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit elordeparfum.com, purchase our products, contact us, or interact with our services.

1. Information We Collect

We may collect the following information:

Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Payment-related information
  • Information provided when contacting customer support
  • Information submitted through forms, promotions, or other interactions with EL’OR

We do not intentionally collect unnecessary sensitive personal information.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited
  • Website interactions
  • Referring website
  • Date and time of visits
  • Cookie and similar technology information

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Process payments
  • Deliver purchased products
  • Provide customer support
  • Communicate with you regarding your orders
  • Respond to enquiries
  • Improve our website, products, and customer experience
  • Maintain website security
  • Prevent fraud and misuse
  • Send promotional communications where permitted
  • Measure and improve our marketing campaigns
  • Understand website usage and customer preferences

We only use personal information for legitimate and clearly defined purposes.

3. Legal Basis for Processing

Where UK data protection law applies, we process personal information using appropriate lawful bases, which may include:

  • Contract: to process and fulfil your order.
  • Legal obligation: where processing is required by law.
  • Legitimate interests: to operate, secure, improve, and market our business where permitted.
  • Consent: where we ask for your consent, such as for certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw it at any time.

4. Marketing Communications

If you have subscribed to receive marketing communications, we may send you information about:

  • New fragrance launches
  • Offers and promotions
  • Brand updates
  • Product recommendations
  • Campaigns and events

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

5. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand website traffic
  • Improve website performance
  • Measure advertising effectiveness
  • Provide relevant marketing where permitted

Non-essential cookies may require your consent depending on applicable law. The ICO notes that visitors should be informed about cookies and that non-essential cookies generally require agreement before being used. ICO

6. Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Payment processors
  • Courier and delivery partners
  • Website and hosting providers
  • Technology and analytics providers
  • Marketing and advertising platforms
  • Customer service providers
  • Professional advisers
  • Government authorities or regulators where legally required

We do not sell your personal information to third parties.

7. International Data Transfers

Some of our service providers may process information outside Pakistan or the United Kingdom.

Where applicable UK data protection law requires safeguards for international transfers, we will use appropriate mechanisms and safeguards for those transfers. ICO

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no online transmission or storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, meeting legal obligations, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the type of information and the purpose for which it is held.

10. Your Rights

Depending on the law applicable to you, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Restriction of processing
  • Objection to certain processing
  • Data portability
  • Withdrawal of consent where processing is based on consent

The specific rights available to you depend on the applicable legal basis and circumstances. ICO

To exercise your rights, contact:

Email: [privacy email]
Address: [registered/business address]

11. Children

Our website is not intended for children under the applicable age of consent. We do not knowingly collect personal information from children for the purpose of independent purchases.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other services.

EL’OR is not responsible for the privacy practices or content of third-party websites. You should review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

For privacy-related questions or requests:

EL’OR DE PARFUM
Email: elordeparfum@gmail.com
Website: elordeparfum.com