Shipping Policy
At EL’OR DE PARFUM, we aim to ensure that every order is carefully prepared, securely packaged, and delivered to you in excellent condition.
1. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, launches, or periods of unusually high order volume, processing may take additional time.
2. Delivery Across Pakistan
We currently offer delivery across Pakistan through our designated courier partners.
Estimated delivery time:
Major Cities: 2–5 business days
Other Areas: 3–7 business days
Delivery timelines are estimates and may vary depending on the destination, courier operations, weather, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges will be displayed at checkout or communicated before order confirmation.
EL’OR DE PARFUM reserves the right to offer free shipping or promotional delivery rates during selected campaigns.
4. Cash on Delivery
Where Cash on Delivery (COD) is available, customers may be required to confirm their order through phone call, WhatsApp, SMS, or another verification method before dispatch.
Orders that cannot be verified may be cancelled.
5. Order Confirmation
After placing an order, customers may receive an order confirmation through email, WhatsApp, SMS, or phone call.
EL’OR DE PARFUM reserves the right to contact customers to verify:
- Customer name
- Phone number
- Delivery address
- Product selection
- Payment method
6. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information.
EL’OR DE PARFUM will not be responsible for delays, failed deliveries, or additional charges resulting from:
- Incorrect address
- Incomplete address
- Incorrect phone number
- Unreachable customer
- Customer refusing to receive the parcel
7. Failed Delivery
If a courier attempts delivery and the customer is unavailable or unreachable, the courier may make another delivery attempt according to its operational policy.
If an order is returned to EL’OR because the customer was unavailable, refused delivery, provided an incorrect address, or failed to respond to the courier, the order may be cancelled.
Any additional shipping cost for re-dispatching an order may be charged to the customer.
8. Delays
While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances outside our control, including:
- Weather conditions
- Public holidays
- Road closures
- Courier operational issues
- High-volume periods
- Natural events
- Security or regulatory restrictions
Such delays do not automatically qualify an order for cancellation or compensation.
9. Damaged Packages
If your parcel appears visibly damaged upon delivery, please document the condition of the package before opening it and contact our customer support team as soon as possible.
Please provide your order number and relevant photographs or video evidence so that the matter can be reviewed with the courier.
10. No Return or Refund Policy
EL’OR DE PARFUM currently operates on a No Return and No Refund basis.
Due to the personal and hygienic nature of fragrance products, we do not accept returns or exchanges once an order has been delivered.
All sales are considered final.
However, if you receive an incorrect product, a damaged product, or an order with a verified fulfilment issue, please contact us promptly. Such cases will be reviewed individually and handled in accordance with applicable law and our internal resolution process.
This policy does not exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.